The City of Collinsville is seeking a part-time Finance Associate to provide front-line customer service and support for City Hall operations. This role is fast-paced and customer-facing, requiring strong communication skills, accuracy, and attention to detail.

Job Responsibilities

• Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
• Answer all City Hall main-line phone calls, assist or redirect callers as needed
• Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
• Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees.
• Review and process applications for new water, sewer, and trash service

Minimum Qualifications

Minimum qualifications include:

• Must have availability to work Monday and Friday and one additional half-day per week, approximately 20 hours a week.
• 3 years of customer support experience or experience of customer service
• Ability to work in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to stay calm and maintain composure during stressful situations
• Effective communication skills, both verbal and in writing
• Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing
• General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions
• Bilingual candidates are highly preferred

Pay Rate

This part-time position is $20.00 per hour.